Skip to content
Ideas
Sign in

Let visitors ask for a person from the widget

help.ai Ideas teamDone

Sometimes the agent does its best, but the customer just wants a person, for example about a damaged delivery. Right now they give up on the chat and email us, and start over from the beginning.

A button in the widget to ask for a person, with the request showing up for our team in the dashboard, would keep everything in one conversation.

Stage
Done
Posted
Shipped in

1 comment

  • help.ai Ideas teamOfficial response

    Done. Turn on Talk to a person in your deployment's Chat widget tab → Features and visitors get a Talk to a person button. Requests show in Inbox, where you take over the conversation, reply in it and return it to the AI agent. Let visitors talk to a person in the Help Center has the details.

Markdown supported. ⌘↵ to send.