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Follow a community thread and hear when it moves

help.ai Ideas teamDone

In a client's community, people ask a question, leave, and never see the answer. The thread looks unanswered to everyone else, and the person who asked opens a chat later with the same question.

Members should be able to follow a thread, automatically when they post or reply, and hear when someone replies or when an answer is accepted. A daily summary would be fine too, it doesn't have to be instant.

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1 comment

  • help.ai Ideas teamOfficial response

    Done. Signed-in members select Follow on a thread, and get an email when someone replies, when an answer is accepted, or when the team moves it to a new stage. Their account page lists everything they follow, with Unfollow next to each.

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